Category: Consumer Experience

Chatbot, Consumer Experience, Customer Experience

Excessive use of ChatBots can lead to Customer Dissatisfaction!

In today’s business landscape, communication channels have expanded greatly, thanks to the rise of social media. Companies can now connect with their customers on a real-time basis and promote their products and services effectively. However, as the volume of customer inquiries and comments continues to increase, companies have started using automated chatbots to handle customer […]

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Consumer Experience, Marketing & Communications

LIVE (Events) in the Time of Corona

With due apologies to Gabriel Garcia Marquez Image Source: Business Insider If you’re reading this right now, it’s safe to assume that you’re among the lucky ones who can manage to work from home, in light of the health & safety risks associated with the #Corona virus. In this post, we take a look at […]

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Consumer Experience, Customer Experience, Ecommerce, Future of Digital Marketing, Internet Marketing, Marketing & Communications, Online Advertising, Online Reputation Management, ORM, Responsive Design, Website Design

5 simple reasons not to hurry to on-board low cost digital agencies

Being in a turbulent and testing financial time period, where the Digital Agencies mushrooming all over everyday, one will find themselves at their wits end to make a choice of which agency to onboard. Due to the recent budget cut-down across departments, the digital budget also takes a beating. This makes it a very tempting […]

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