Another Facebook update and this one can send brands into a tizzy. You have a whole lot of re-learning to do. The guidelines get updated as we speak. Some content was last updated on February 29 2012, and some other on March 6 2012.
We have tried to simplify it here. Read on.
The Welcome Page No More
When a new interested and potential fan lands on a brand page it is currently a Welcome page with a ‘Like Us’ call for action. Once the user hits `Likes’, he is auto-directed to the next landing page, or the wall as per a brand’s preference.
The new Facebook Timeline brand page does not have a Welcome landing page option. This might become a single largest deterrent to how many new fans you are able to generate. Of course only time and new creative means will actually determine the nature and extent of impact. BC Web Wise has just shifted our own Brand Page to Facebook Timelines.
By default, whether or not a visitor has liked your page, they can view your brand’s wall content when they land on it. So not just the header but all the content they can view below it becomes important now.
The Welcome Tab
The welcome page is a small tab below the main header and can be missed. Further when opened, it no longer opens in the same Facebook layout grid that it used to. So you will now have to reposition how you have the ‘Like Us’ call for action positioned there. But disappointingly for the visitor once they have liked your welcome page there is no transition that happens, so they will wonder why they reached there. You may want to consider doing away with the Welcome page now, or using it more innovatively with much more content that! Check the way Coca Cola has used it
Cover Photo – Key Branding Area
The Welcome page is now replaced with a static header on your brand page. You can put a Cover Photo here. This is the area that can be used as creatively as one can. The key objective should be how you can use it to get visitors to like you and follow you without saying as much, because Facebook Guidelines have strictly specified you cannot have such messaging on the cover photo.
Contests & Applications
So now that we do not have a Welcome page, you may want to use the new header area to do this promotion. The Facebook guidelines (as updated on 6, March, 2012) do not specifically comment on whether you can do this or not. So we can safely assume that a static message talking about an application or contest can be done so long as all the other Facebook guidelines are adhered to.
However, the area that needs to now be most creatively used is where the tabs appear. The 135 x 95 pixel jpg file will now become very critical. It is here that you can generate a fan following as the user has to ‘Allow’ your application to access their profile to use the application.
The Status Updates
The earlier vertical update of latest status messages had its own advantages of being simple to view and follow. The new page layout, now allows for better graphic display, it does look much better visually therefore it encourages multi-media in the form of videos or photographs. So get ready to use your image and video bank.
There are more features that are still to be tested thoroughly. There is an option to ‘Highlight’ certain status updates or wall posts, so they are larger in size than the others. There is an option to ‘Pin’ certain posts so they will stay on top of the page.
There is also an interesting feature from a user perspective. When they visit your brand page, they can see the significant activities or post around your brand made by someone from their friends list. This is good for brands with existing followings that are large. But those that have fans that are fewer in number the number of such interactions may be very less or non-existent.
To Sum It Up
The key thing we do not like about the new Facebook Timelines for brands is that it does not allow you to prompt fans to like you, and second that it does not have a rich-media option for the cover photo. But as change is a constant Facebook should be addressing some of these concerns that will benefit its users and advertisers.
The brand pages on Facebook are going to change on March 31, and that is very little time to try and test everything on a new page particularly with guidelines that are getting updated as you read. So get set go!
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Chaaya Baradhwaaj founder of BC Web Wise. Her opinions here are based on watching the digital media evolve in the country very closely for over two decades.
Wonder when facebook will come-up with a proper guideline
For the cover photo rules
this is – What you CAN’T put in the new Facebook Page cover photos [Explained]
Should we be bothered much about Timeline? As far as I understand, as a customer obviously, I don’t especially go to a brand’s page. I mostly interact with them via their updates that appear on my news feed.
One of the reasons why Timeline hasn’t affected much of the users because my friends hardly ever come to my Timeline. They just talk to me via my updates that appear on their News Feed.
Thanks for posting her Tamanna. You indeed raise a very valid point. The Timeline will not affect updates. It mainly affects first time visitors, and will determine if they choose to become a fan or not. Another way to look at it is also that the new Facebook Timeline can encourage people to visit the brand page again and again if creatively used.